Please find below terms and conditions for bookings at Castle Venlaw.
Christmas and New Year Terms and Conditions
A Non-Refundable deposit of £100.00 per room is required to secure the booking.
The Hotel accepts no liability should any form of entertainment be cancelled at short notice and/or the Hotel needs to cancel the event due to unforeseen circumstances e.g. weather, illness and so forth and/or if the Hotel needs to close due to circumstances outwith it’s control.
By paying a deposit you are agreeing to our Festive Terms and Conditions in addition to our normal Terms and Conditions which can be found on our website (www.venlaw.co.uk).
We reserve the right to amend the contents of these Terms and Conditions without notice. It is the customer’s responsibility to keep updated on any changes Castle Venlaw may make.
Smoking - In accordance with Scottish legislation, the Castle is completely non-smoking.
Any guest found to be or have been smoking in the bedroom will upon departure, be charged a fee of £150.00 to cover the cost of a deep clean. Where there is no doubt that smoking has occurred, the charge will be applied without question. Smoking is not tolerated within the hotel and we request that guests respect the law in this matter.
Single occupancy - Single occupancy is available on request, please contact the hotel for further information.
Long stays - Long Stay rates available on request, please contact the hotel for further information.
Children - We are unable to cater for or accommodate infants and children under the age of 7 within the Hotel. We have no facilities inc. overnight facilities to cater for infants or children under the age of 7. We do not allow infants or children under the age of 7 in the Bar or Restaurant after 7pm. Children aged between 7 and 14 are charged £25.00 per night BB - subject to availability. Food and drinks will be charged separately. 15 y.o. onwards additional £30.00 BB - subject to availability.
Bookings - To make your reservation simply telephone, fax or email us. We are happy to accept your credit card number to confirm the booking. We welcome Visa, Access and Mastercard but do not accept Diners or American Express or Cheques.
Check in time - From 3.00pm till 9.00pm. Reception closes at 11.00pm.
Check out time - From 8.00am Monday-Friday and from 8.30am Saturday-Sunday till 11.00 Moday-Sunday. If you intend departing prior the times please advise reception on the previous evening.
Breakfast time - Breakfast is from 8.00am till 9.30am Monday-Friday and from 8.30am till 10.00am on Saturday and Sunday
Deposits - For all reservations a non-refundable deposit of £50.00 per room using a credit or debit card is required.
Cancellation - Bookings cancelled within 7 days of arrival will be liable to a cancellation charge equivalent to the first nights stay if we are unable to re-let the room. Different cancellation terms apply to private functions and bookings for more than three rooms and over Christmas and New Year. Cancellation insurance is available. Please ask for details. We do not accept cheques.
Animals - Unfortunately we do not allow pets in the Hotel or rooms.
Zero Tolerance Policy - Castle Venlaw operates a Zero Tolerance Policy which we adhere to vigourously defined below:
Non Physical Abuse: The use of inappropriate words or behaviour causing distress and/or constituting harassment. This includes receipt of abusive telephone calls from any source will not be tolerated under any circumstances.
Physical Abuse: The intentional application of force against the person of another without lawful justification resulting in personal discomfort or physical injury will not be tolerated under any circumstances.
Should any of the above arise, we will, without question, contact the relevant authorities.